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Genesys Intelligent Automation Release Notes

Genesys Intelligent Automation is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
03/31/21 General X

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What's New

This release contains the following new features and enhancements:

  • Intelligent Automation now supports direct audio streaming to Google Dialogflow Essentials using Nexus, GWS, and Google Dialogflow. A new Natural Language Audio Streaming Menu microapp has been included to support audio streaming. (SPCHSTRM-3205)
  • The Groovy script execution in Script Blocks and the getRemoteHttpData method are optimized to use the connection pool feature. A new option, Script.RemoteHttpClient.connectTimeout is added to configure the connection timeout value. (SPCHSTRM-3248)
  • Intelligent Automation now allows configuring the Menu Controller VXML options from the UI instead of configuring them in the fish.properties file. (SPCHSTRM-3317)
  • To support localization, the database schema and the column sizes in the tables have been enhanced. (SPCHSTRM-3318)
  • Intelligent Automation supports high availability (N+1) chat servers. (SPCHSTRM-3320)
  • Intelligent Automation now supports masking user input entries in Visual IVR applications. If the Confidential Mode setting is enabled, Visual IVR masks the strings instead of displaying the actual information. This setting does not mask the currencies, dates, numbers, and phone number grammar types. (SPCHSTRM-3322)

Resolved Issues

This release contains the following resolved issues:

The value of the maxParameterCount option has been increased to 50000 from 10000. Earlier, the lower limit caused some issues when working with a large number of prompts. (SPCHSTRM-3045)

When the Customer Journeys Report was exported, the information in the report did not match the downloaded CSV export. (SPCHSTRM-3257)

The incorrect error message that was displayed when using older versions of GAX (pre-9.0.100.xx versions) has been corrected. The correct error message, Sorry, Unfortunately login is not allowed. Please contact your administrator. is now displayed. (SPCHSTRM-3292)

The nested JSON string values can now be exported. Earlier, the { character was not recognized as a nested JSON string. (SPCHSTRM-3301)

The UUID assigned by Intelligent Automation for a process is no longer modified when the process is updated. (SPCHSTRM-3321)

JavaScript methods and special characters or symbols in the URL are validated to prevent cross-site scripting vulnerabilities. (SPCHSTRM-3327)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 7, 2021, at 05:58.
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