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Genesys Customer Experience Insights Release Notes

Genesys Customer Experience Insights is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
04/01/22 General X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • A new Transfer Dashboard is now available in the Dashboards folder. For more information, see the Genesys CX Insights User’s Guide. (GCXI-5662)
  • A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt. (GCXI-5977)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 13, 2022, at 19:06.
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