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Genesys Co-browse Plug-in for Workspace Desktop Edition is part of 9.x starting in

Genesys Co-browse Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/27/19 Hot Fix X

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Releases Info

Product Documentation

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What's New

This release contains the following new features and enhancements:

  • The Co-browse Workspace Desktop Edition (WDE) plug-in now uses an embedded Chromium browser instead of Internet Explorer to render the co-browsed page. This improves performance and security of the WDE plug-in. (CB-5917)
  • The Co-browse WDE plug-in can now handle more than two parallel Co-browse sessions. (CB-5998)

Resolved Issues

This release contains the following resolved issues:

If an agent manually enters the Co-browse Session ID and then rapidly clicks the Join button twice, the Co-browse WDE plug-in will now join the Co-browse session. Previously, the session would not join, and the error Session is invalid or expired would display. (CB-6021)

Workspace Desktop Edition (WDE) no longer terminates an ongoing Co-browse session in the following scenario:

  • The [cobrowse] agentSessionsLimit option is set to 1.
  • The agent has more than one active chat interaction.
  • One of the chat interactions has an ongoing Co-browse session.
  • The customer starts a Co-browse session in another chat interaction.


The Co-browse WDE plug-in no longer causes WDE to occasionally shut down unexpectedly if Co-browse load balancing is misconfigured. (CB-5943)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 27, 2019, at 20:05.
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