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Known Issues and Recommendations

Genesys Co-browse Plug-in for Workspace Desktop Edition

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Genesys Co-browse Plug-in for Workspace Desktop Edition. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.


See also Internationalization Issues.



If the user ends both the voice interaction and Co-browse session at the same time, the Co-browse plug-in is unable to attach or update all of the attached data to the interaction. This applies to the following attached data key/values:

  • CoBrowseAssociated is left as Yes.
  • CoBrowseDuration is not updated.
  • CoBrowseEndTime is not updated.
  • CoBrowseWriteModeDuration is not updated.



If a chat interaction is returned to the queue due to inactivity timeout, the Co-browse plug-in is unable to update the following extended attached data:

  • CoBrowseDuration
  • CoBrowseWriteModeDuration
  • CoBrowseEndTime



Internationalization Issues

Information in this section is included for international customers.


There are no internationalization issues for this product.


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This page was last modified on September 6, 2017, at 08:40.