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Genesys Co-browse Plug-in for Workspace Desktop Edition Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/08/16 General X

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Genesys Co-browse

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What's New

This release contains the following new features and enhancements:

  • This release is compatible with the releases of Genesys Co-browse Server and Genesys Co-browse Sample Reporting Templates.
  • By default, agents are now prohibited from handling more than one co-browsing session at the same time. You can disable one-session limitations and configure the number of simultaneous co-browsing sessions an agent can participate in with the agentSessionsLimit option in the cobrowse section of the Workspace Desktop Edition application.

    When an agent is busy with a co-browsing session and a session limitation is enabled, other customers can still start additional Co-browse sessions from their browsers but the sessions immediately end with a configurable notification explaining the agent is currently busy with another Co-browse session. See Localization to configure this message.

    Currently, only Workspace Desktop Edition supports multiple-session limitations. Support for Workspace Web Edition will be added in a later release.

    Note that in Workspace Desktop Edition you can override any option on the agent group and agent levels, WDE Configuration Options and Annexes.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 11, 2016, at 22:59.
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