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8.5.003.04

Genesys Co-browse Sample Reporting Templates Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/08/16 General Platform Independent

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Genesys Co-browse

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • This release is compatible with the 8.5.003.04 releases of Genesys Co-browse Server and Genesys Co-browse Plug-in for Workspace Desktop Edition.
  • New templates:
    Important
    New Co-browse reporting templates are not applicable when using Workspace Web Edition (WWE) because the Co-browse session limitations feature is not yet implemented in the WWE Co-browse module.
    • CurrentCo-browseAgentsNumber, which includes the following Pulse statistics:
      • Number of agents working on co-browse interactions
      • Number of agents working on chat and voice that currently have co-browse sessions denial
      • Number of agents working on chat and voice that currently have allow co-browse after denial
    • CurrentCo-browseDenials, which includes the following Pulse statistics:
      • Number of chat and voice interactions currently handled by agents that have co-browse denial
      • Number of chat and voice interactions currently handled by agents that have allow co-browse after denial
    • TotalCo-browseDenials, which includes the following Pulse statistics:
      • Total number of chat and voice interactions handled by agents with co-browse denial
      • Total number of chat and voice interactions handled by agents with allow co-browse after denial
  • Updated the following profiles:
    • Co-browseSessionsState template—added denied state
    • StatProfile_Pulse.cfg—removed deprecated Stat Server statistics and added new statistics and filters
  • Deleted the following templates because they do not support multiple sessions:
    • CurrentCo-browseAgents
    • TotalCo-browseAgents


Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.04.

This page was last modified on November 6, 2018, at 22:46.

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