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8.5.003.04

Genesys Co-browse Sample Reporting Templates Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/08/16 General Platform Independent

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Genesys Co-browse

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List of Release Notes

What's New

This release contains the following new features and enhancements:

  • This release is compatible with the 8.5.003.04 releases of Genesys Co-browse Server and Genesys Co-browse Plug-in for Workspace Desktop Edition.
  • New templates:
    Important
    New Co-browse reporting templates are not applicable when using Workspace Web Edition (WWE) because the Co-browse session limitations feature is not yet implemented in the WWE Co-browse module.
    • CurrentCo-browseAgentsNumber, which includes the following Pulse statistics:
      • Number of agents working on co-browse interactions
      • Number of agents working on chat and voice that currently have co-browse sessions denial
      • Number of agents working on chat and voice that currently have allow co-browse after denial
    • CurrentCo-browseDenials, which includes the following Pulse statistics:
      • Number of chat and voice interactions currently handled by agents that have co-browse denial
      • Number of chat and voice interactions currently handled by agents that have allow co-browse after denial
    • TotalCo-browseDenials, which includes the following Pulse statistics:
      • Total number of chat and voice interactions handled by agents with co-browse denial
      • Total number of chat and voice interactions handled by agents with allow co-browse after denial
  • Updated the following profiles:
    • Co-browseSessionsState template—added denied state
    • StatProfile_Pulse.cfg—removed deprecated Stat Server statistics and added new statistics and filters
  • Deleted the following templates because they do not support multiple sessions:
    • CurrentCo-browseAgents
    • TotalCo-browseAgents


Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.04.

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This page was last modified on November 6, 2018, at 21:46.