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Genesys Administrator Extension Release Notes

Genesys Administrator Extension is part of 9.x starting in

This release has been placed Under Shipping Control. Please contact your Genesys Customer Care representative if you want to download this release.

Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
06/19/20 Hot Fix Under Shipping Control X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • When the disable-vag-calculation parameter is set to true in the Configuration Server (single tenant), Genesys Administrator Extension (GAX) communicates with the Virtual Agent Group (VAG) Calculation Service configured in GAX. It then performs the VAG calculation and displays Agents who belong to VAGs in Agent Groups, Persons, and Agent Dashboard. (GAX-10646)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on July 30, 2021, at 08:11.
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