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Genesys Administrator Extension Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
02/21/18 General X X

Helpful Links

  • For enhanced security purposes, third-party components were upgraded to latest industry standard versions, and many GAX plug-ins will not work with GAX version if they depend on older versions of the following libraries:
    • Jetty 9.2.22.v20170606
    • CometD 3.0.6
    • Jackson 2.9.4
    • Spring 4.3.13
    There is no known workaround and the issue is expected to resolve automatically when the respective plug-in component libraries are updated in newer versions of the plug-ins. To avoid incompatibility issues, if you use GAX plug-ins that depend on the above-mentioned libraries, it is recommended not to install this GAX version immediately but wait until the plug-ins are released with corresponding updates to the third-party libraries.
  • With this and later versions of GAX, Genesys Pulse 9.0 (which is not a plug-in) must be used.

What's New

This release contains the following new features and enhancements:

  • Added mutual Transport Layer Security (TLS) support between:
    • GAX and Configuration Server. (GAX-9566)
    • GAX and Solution Control Server (SCS). (GAX-9633)
      For more details, see Configuring System Security.
  • Enabled folder-based list view in Agent Dashboard. For more details, see Agents. (GAX-9345)
  • Included DELETE support on CSV Bulk Import capabilities in Agent Management and specific Configuration Manager objects. Previously, only ADD and UPDATE features were supported. For more details, see Bulk Import/Export of Agent Data. (GAX-9399)
  • Added Advanced Search feature to search for Person objects by using additional search criteria in Configuration Manager. For more details, see Searching for Configuration Objects. (GAX-9395)
  • Enabled Edit Skills feature for Agent Groups in Configuration Manager. (GAX-9569)
  • Optimized Quick Filter in Agent Dashboard and application options of all object types in Configuration Manager for better performance and quick results. (GAX-9626)
  • Enhanced Quick Filter to display only matched key-value pairs while filtering application options. (GAX-9626)
  • Upgraded Spring libraries to version 4.3.13 and Jackson library to version 2.9.4. (GAX-9562)
  • Upgraded Jetty to version 9.2.22.v20170606 and CometD to version 3.0.6. (GAX-9587)
  • Upgraded GAX JDBC driver to mssql-jdbc-6.2.2.jre7. (GAX-9666)
  • For SSO, GAX now supports External User ID in SAML response. The SAML attribute name corresponding to the External User ID can be configured in the gax.properties file as key ‘saml_external_userid’. Previously, GAX only supported User Name. For more details, see Configuring GAX Properties. (GAX-9537)
  • For SSO, GAX now uses the certificate configured in a keystore as the signing certificate in the GAX metadata file. The keystore must be configured in the gax.properties file. Previously, GAX always used the default self-signed certificate. For more details, see Configuring GAX Properties. (GAX-9538)

Resolved Issues

This release contains the following resolved issues:

The GAX Applications page now correctly displays the execution mode for Folders and Applications. (GAX-9630)

GAX now displays a valid value from the transaction object if the user chooses Value from Transaction Object. Previously, GAX displayed an empty value if users chose Value from Transaction Object for the Audio Resource, Personality, and Configuration Object parameter types while editing a parameter group. (GAX-9627)

Show Column Filter in Agent Dashboard now filters correctly in a localized GAX. (GAX-9607)

You can now disable the gax login page and redirect to the saml login page, by setting the property saml_redirect_always to true in the gax.properties file. (GAX-9603)

Column Filter now correctly loads the data and displays the list much faster than before. Earlier, some performance issues occurred when large numbers of agents were filtered. (GAX-9567)

GAX now correctly loads the password key-value pair in the Application Options and Annex Options pages in Configuration Manager. (GAX-9553)

GAX now successfully loads in Internet Explorer browser even if the PingOne extension is enabled. (GAX-9621)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last modified on October 30, 2018, at 01:03.


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