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CX Contact Release Notes

CX Contact is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
11/01/19 General Under Shipping Control X

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What's New

This release contains the following new features and enhancements:

  • Campaign Groups / Dialing Profiles now support LIFO (Last In First Out) Dialing modes.
    For a complete description of this feature, refer to the Dialing Modes and IVR Modes > LIFO Mode section in the the CX Contact Help manual. (CLOUDCON-8434)
  • Due to the nature of LIFO (Last in First Out) campaigns, Time Remaining statistics are not displayed in the UI. (CLOUDCON-8557)
  • During the editing of an active/running Campaign Group, all Dialing Profile options that only take effect after a campaign group restart are now either disabled or show a “campaign is running” prompt when trying to edit. (CLOUDCON-8536)
  • Labels can now be exported and imported. (CLOUDCON-8470)
  • Outbound Analytics now displays a yellow warning ribbon and a red error ribbon. (CLOUDCON-8412)
  • A new Found In column has been added to the Suppression List Table view. That is, when you search for a suppression record the target Suppression List in which the match was found is now shown in the results. (CLOUDCON-8362)
  • A new Search option is now available for all drop-down menus. (CLOUDCON-8361)
  • Outbound Analytics—It is now possible to export panels to a .csv file. (CLOUDCON-8343)
  • Outbound Analytics—It is now possible to export panels and dashboards to a .pdf file. (CLOUDCON-8385)

Resolved Issues

This release contains the following resolved issues:

A Campaign Template now inherits the Copy Contact settings from the Dialing Profile. (CLOUDCON-8586)

When you edit a Campaign Template, and select Copy Contact from the Apply to Record list in the Treatment tab, the Copy as Rescheduled option is now working as expected. (CLOUDCON-8566)

The List Builder now accurately detects US time zones. Previously, List Builder failed to detect some US time zones. (CLOUDCON-8561)

When importing an exported .json dashboard file, the file is now saved to the correct index. (CLOUDCON-8538)

When duplicating a Data Mapping Schema, the labels from the original schema are now duplicated as expected. (CLOUDCON-8534)

The default label configured for the New Contact List dialog now appears as selected. Previously, the default label was not selected. (CLOUDCON-8522)

When viewing the Contact List table the Last Modified Date sort option now functions as expected. (CLOUDCON-8513)

When Dialing Profiles and Campaigns are loaded a loading icon appears on the screen. Previously, a No record(s) found message was displayed on the screen. (CLOUDCON-8467)

The Target Abandon rate and Abandon call definition fields have been removed from the Pacing Settings window. (CLOUDCON-8465)

Record_Id values will now be reset to start at 0 each time a contact list is modified by the Flush and append upload type. (CLOUDCON-8367)

Outbound Analytics will now provide a notification alert for an unset default dashboard. (CLOUDCON-8352)

Outbound Analytics— You can now perform an Audit table search with multiple criteria using a comma to separate the criteria. (CLOUDCON-8349)

Outbound Analytics—The Audit Table now shows all search results in the current table view (controlled by row view). Previously, results appeared among the table tabs. (CLOUDCON-8347)

Outbound Analytics—The Ddfilter panel now displays the correct values for the selected time frame. Previously, it panel displayed incorrect values. (CLOUDCON-8346)

Outbound Analytics - When exporting dashboards the exported file contains a valid file extension. Previously, the file was downloaded without an extension. (CLOUDCON-8345)

Outbound Analytics— Dashboard tool tips are now displayed correctly. Previously, some of the Dashboard tool tips were either not displayed or were displayed cropped. (CLOUDCON-8305)

The CX Contact Login screen is no longer bypassed. (CLOUDCON-7871)

When editing the Data Mapping table you can now edit a field by double-clicking the specific table cell. Previously, it was not possible to edit a field directly from the table. (CLOUDCON-5805)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on November 5, 2019, at 09:47.
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