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9.0.000.15

CX Contact Release Notes


CX Contact is part of 9.x starting in 9.0.000.06.
Release Date Release Type Restrictions AIX Linux Solaris Windows
08/23/19 General Under Shipping Control X


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Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • In the Campaign Template > Dialing Profile and Campaign Group > General tabs the Wireless filter has been renamed Mobile and a new Landline filter option has been added. (CLOUDCON-7714)
  • Location rules now support an asterisk wildcard as part of the postal code. (CLOUDCON-7681)
  • The Contact List table now includes a Caller ID column. (CLOUDCON-7607)
  • Horizontal scrolling is now supported for the User Actions Dashboard > Audit Panel. (CLOUDCON-7599)
  • The Analytics Dashboard > Terms Panel now supports more than one field. (CLOUDCON-7598)
  • When working with CX Contact Analytics you can now apply Time Picker settings to each field. (CLOUDCON-7597)
  • The Control Panel has been removed from the Dashboard Configuration options. (CLOUDCON-7594)
  • When importing a Contact List you can now search for the correct Upload Rule > Custom Splitting option. (CLOUDCON-7495)
  • An exported Data Mapping schema can now be imported into CX Contact. (CLOUDCON-7393)


Resolved Issues

This release contains the following resolved issues:


When uploading a file that contains duplicate records, the duplicates are now rejected. (CLOUDCON-7857)


Contact List files that have fields containing single quotes no longer cause syntax errors during upload. (CLOUDCON-7826)


Compliance Contact Dates now includes an Edit option. (CLOUDCON-7814)


When a new list is imported using the Upload Rule, data for Last Modified Date now appears in the Last Modified Date column as expected. (CLOUDCON-7813)


A Caller ID is now displayed for each list associated with an uploaded file that was split into multiple Contact Lists. (CLOUDCON-7767)


Area Code type selection rules are no longer limited to 10 digits. You can now create an Area Code type selection rule with up to 2,000 characters. (CLOUDCON-7727)


The Field drop-down menu in the Analytics tab now appears in the correct location. Previously, this menu remained hidden until a user entered text in the text box. (CLOUDCON-7605)


Filters applied to the Analytics Dashboard > Goal Panel now function as expected. (CLOUDCON-7604)


Hard-coded values no longer appear in the Analytics > Number Panel. (CLOUDCON-7603)


When you edit a campaign, the selected General > Contact Lists are now highlighted in the drop-down menu. Previously, the selections were not highlighted and you were not able to know which contact list was selected. (CLOUDCON-7494)


When creating or editing a Dialing Profile, selecting call wait connected timeout in the Advanced tab now operates as expected. Previously, this option was not added to the Campaign Group options and could not be selected. (CLOUDCON-7399)


An empty Contact List will now remain active and linked to its original Campaign Group. (CLOUDCON-7344)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.15.

This page was last edited on September 23, 2019, at 20:15.
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