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CX Contact Release Notes

CX Contact is part of 9.x starting in
Release Date Release Type Restrictions AIX Linux Solaris Windows
05/08/19 General Under Shipping Control X

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Genesys Products

What's New

This release contains the following new features and enhancements:

  • The following enhancements have been made to the Analytics tab:
    • The navigation bar now continually floats at the top of the Analytics tab screen. This allows the user to access the navigation bar without scrolling to the top of the page. (CLOUDCON-7014)
    • You can now save multiple dashboard views per Elasticsearch index. (CLOUDCON-6916)
    • You can now resize each Analytics tab panel when editing the panel. To resize the panel, move the cursor to the edge or corner of the panel and use the double-headed arrow to increase or decrease the size. (CLOUDCON-6918)
    • You can now rename a panel after it is created. (CLOUDCON-6919)
  • The Call wait connected timeout option is now a permanent option on a campaign object's Advanced tab. Users can now easily and quickly set a maximum value for the timeout (in seconds) option. (CLOUDCON-6923)
  • When you create or edit a Selection rule with a Device1 - Device10 field type, the following two new operators are now available.
    • is valid
    • is not valid
    These operators provide device validation during ingestion against the Genesys Integrated Global Numbering plan. (CLOUDCON-6982)
  • Custom Time Zone is now stored as a script object within configuration server. As a result, you can now control permissions and access the Custom Time Zone objects. (CLOUDCON-4531)
  • When configuring a suppression list, you can now specify the duration of the record retention. This means that records added to the suppression list will be retained within that suppression list for the period of time they are configured and automatically purged at the end of that duration. (CLOUDCON-3802)

Resolved Issues

This release contains the following resolved issues:

When creating a Selection rule, the not in operator is now available for Device1-Device10 fields that are set with the following field types.

  • Area Code
  • Exchange
  • Timezone
  • State Code
  • Country Code

Previously, the not in operator was not available for this scenario. (CLOUDCON-6981)

When creating a Selection rule, you can now enter a decimal value as well as a full integer. Previously, it was only possible to enter a full integer. (CLOUDCON-6938)

When creating a Selection rule, the is not empty operator is now listed among the operator options. Previously, this operator was not listed among the operator options. (CLOUDCON-6937)

When using a fixed position within a data mapping scheme, an error that restricted users from overlapping fields no longer occurs. Additionally, the overlapping fields are now highlighted in yellow to indicate an overlap. (CLOUDCON-6832)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on May 8, 2019, at 15:54.
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