9.0.000.11

CX Contact Release Notes

9.x

CX Contact is part of 9.x starting in 9.0.000.06.

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
04/02/19	General	Under Shipping Control		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• CX Contact

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• CX Contact now includes support for the SMS channel. More specifically, you can use the CX Contact user interface to do any of the following:
  • Create SMS outbound alert templates for one-way text messaging campaigns.
  • Create and modify message content for initial outbound messages, opt-out/stop responses, and help responses.
  • Personalize message content (for example, greet the customer by name).

  Note: This functionality is available to Cloud customers only. (CLOUDCON-5486)

  Refer to the Create an SMS Template page in the CX Contact Help manual for more information.

• CX Contact now includes support for the Email channel. More specifically, you can use the CX Contact user interface to do any of the following:
  • Create outbound email alert templates.
  • Use a built-in visual editor to create message content (text and images) or upload an HTML file that contains the message content.
  • Personalize message content (for example, greet the customer by name).
  • Add an Unsubscribe option.

  Note: This functionality is available to Cloud customers only. (CLOUDCON-5549)

  Refer to the Create an Email Template page in the CX Contact Help manual for more information.

• When a contact uses the Opt-out or Unsubscribe option within a text message or email, the record is automatically added to a contact suppression list, called CXContactSMSOptOut and CXContactEmailOptOut, respectively. These suppression lists have the following characteristics:
  • The type is set to Device.
  • The suppression list is set to Required.
  • The suppression list Never expires.
  • The suppression list cannot be deleted.

  Note: This functionality is available to Cloud customers only. (CLOUDCON-6241, CLOUDCON-6242)

• You can now use the Analytics tab in the user interface to create custom dashboard views of the following Elasticsearch data:
  • Device imports
  • Pre-loading events
  • Campaign Group events
  • Call results
  • Contact history
  • SMS/Email events

(CLOUDCON-6518)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.11.