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9.0.000.11

CX Contact Release Notes


CX Contact is part of 9.x starting in 9.0.000.06.
Release Date Release Type Restrictions AIX Linux Solaris Windows
04/02/19 General Under Shipping Control X


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Releases Info

Product Documentation

Genesys Products


What's New

This release contains the following new features and enhancements:

  • CX Contact now includes support for the SMS channel. More specifically, you can use the CX Contact user interface to do any of the following:
    • Create SMS outbound alert templates for one-way text messaging campaigns.
    • Create and modify message content for initial outbound messages, opt-out/stop responses, and help responses.
    • Personalize message content (for example, greet the customer by name).
    Note: This functionality is available to Cloud customers only. (CLOUDCON-5486)
    Refer to the Create an SMS Template page in the CX Contact Help manual for more information.
  • CX Contact now includes support for the Email channel. More specifically, you can use the CX Contact user interface to do any of the following:
    • Create outbound email alert templates.
    • Use a built-in visual editor to create message content (text and images) or upload an HTML file that contains the message content.
    • Personalize message content (for example, greet the customer by name).
    • Add an Unsubscribe option.
    Note: This functionality is available to Cloud customers only. (CLOUDCON-5549)
    Refer to the Create an Email Template page in the CX Contact Help manual for more information.
  • When a contact uses the Opt-out or Unsubscribe option within a text message or email, the record is automatically added to a contact suppression list, called CXContactSMSOptOut and CXContactEmailOptOut, respectively. These suppression lists have the following characteristics:
    • The type is set to Device.
    • The suppression list is set to Required.
    • The suppression list Never expires.
    • The suppression list cannot be deleted.
    Note: This functionality is available to Cloud customers only. (CLOUDCON-6241, CLOUDCON-6242)
  • You can now use the Analytics tab in the user interface to create custom dashboard views of the following Elasticsearch data:
    • Device imports
    • Pre-loading events
    • Campaign Group events
    • Call results
    • Contact history
    • SMS/Email events

(CLOUDCON-6518)


Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.11.

This page was last edited on April 2, 2019, at 16:53.
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