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Known Issues and Recommendations

Billing Data Server

The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Billing Data Server. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

The special character '}' (right curly brace) in Genesys Info Mart (GIM) DB password cause issues for BDS.

Workaround: Genesys recommends to avoid using the curly braces in your database passwords.

ID: CBILL-6877 Found In: Fixed In: 

In some scenarios, values are incorrectly calculated for the following metrics: seats_inbound_voice, seats_outbound, and seats_voice.

ID: CBILL-3115 Found In: Fixed In:

In scenarios where BDS cannot access the config.json file for any reason (for example, the file is missing, contains invalid json, or has incorrect file permissions), BDS closes, displaying an error message in the output console, but without writing an error in the log.

ID: CBILL-2558 Found In: Fixed In:

In scenarios where a database query is executed by BDS and subsequently terminated on the DBMS side, the BDS process sometimes stops due to an assert raised in the pyodbc library, and writes an entry at the end of the BDS log similar to the following:

 Read from the server failed (20004) (SQLFetch)')
 Traceback (most recent call last):
 File "/vagrant/brs/connections/database.py", line 188, in execute_sql_statement
 results = db_cursor.fetchall()
 OperationalError: ('08S01', u'[08S01] [FreeTDS][SQL Server]Read from the server failed (20004) (SQLFetch)')
 2019-05-22 03:12:26,715 CRITICAL 139819474491136 | brs.extract.gim.extract_and_store_gim_dataset - <date=2019-05-20;tenant_id=310;tenant=SuddenLink> ('08S01', u'[08S01] [FreeTDS][SQL Server]Read from the server failed (20004) (SQLFetch)')
 2019-05-22 03:12:26,771 ERROR 139819474491136 | brs.exceptions.init - GIM extract error: ('08S01', u'[08S01] [FreeTDS][SQL Server]Read from the server failed (20004) (SQLFetch)')
ID: CBILL-2696 Found In: Fixed In: 

Internationalization Issues

Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Billing Data Server unless otherwise noted in the issue description.

There are no internationalization issues for this product.

This page was last edited on March 16, 2023, at 14:43.
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