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WFM Metrics

Find everything you need to know about Workforce Management (WFM) metrics, by clicking on these topic links.

Enabling the use of WFM statistics and metrics in your environment might require assistance from Genesys Professional Services. For more information, contact Genesys Customer Care.

Schedule Summary View and Report

Contact Center Performance Report

Agent Adherence Report

End Notes

A period in these metrics refers to the specific granularity of the report being run. For Intra-day granularity a period is 15 minutes; for Daily granularity a period is 1 day; and so on.

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This page was last modified on 10 August 2017, at 06:47.