Team Evaluation Comparison
The Team Evaluation Comparison report summarizes the average evaluation score for the selected teams.
To compare team evaluation scores.
Customizing the Report
- Date Range - Use to select the period of time on which to base the report.
- Form - Use to select the specific form to be analyzed and displayed in your report.
- Teams - Use to select the specific teams to be analyzed and displayed in your report.
- Show Form - Enables you to view the complete form(s) associated with the specific report. To view the form you must select a team.
For all other settings, see Report Parameters.
Click a team in the Y-axis to drill down and create an Agent Evaluation Comparison report for the agents in the selected team.