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Quality Management Menu Reference

The following list provides a brief description of each Quality menu item:

  • Forms Manager
  • Enables you to create feedback forms to use when evaluating your contact center agents.

  • Evaluations manager
  • Enables you to create evaluations to monitor your agents productivity and efficiency.

  • Evaluation Sessions
  • Provides a list of existing evaluation sessions.

This page was last modified on January 15, 2019, at 07:59.


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