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Define Tags

With SpeechMiner you can mark an interaction with a tag to better focus your searches, protect an interaction from deletion and indicate that an interaction was evaluated as part of a Quality Management evaluation session. That is, a tag labels an interaction as a result of a specific action (Cannot Delete or Evaluated) or a user defined category. The Define Tags tool enables you to create and delete interaction tags.

Define a tag

  1. Click Tools > Define Tags.
  2. Click Add a new tag.
  3. Enter the tag name in the field provided and click the check-mark button. The new tag is added to the tags list and will now appear as an option in More > Tag. For additional information, see Playback Controls row #13.
Important
If you decide to delete a tag that is associated with an interaction, the tag will no longer be associated with the specific interaction and it will no longer appear as part of the interaction's details.
This page was last modified on January 15, 2019, at 08:00.

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