With SpeechMiner you can mark an interaction with a tag to better focus your searches, protect an interaction from deletion and indicate that an interaction was evaluated as part of a Quality Management evaluation session. That is, a tag labels an interaction as a result of a specific action (Cannot Delete or Evaluated) or a user defined category. The Define Tags tool enables you to create and delete interaction tags.
Define a tag
- Click Tools > Define Tags.
- Click Add a new tag.
- Enter the tag name in the field provided and click the check-mark button. The new tag is added to the tags list and will now appear as an option in More > Tag. For additional information, see Playback Controls row #13.