The Agent Trend report is a line graph that displays agent performance in relation to one or more selected categories over time. The numbers in the table and graph represent an interaction count.
- Use to track an agent's performance progress over time to monitor effectiveness of training programs.
- Use to use the graph to measure and compare performance and provide feedback to the agent.
Customizing the Report
- Version - Available in Full Report (standard size), Mini, Wide, X-Axis Only, and Y-Axis Only versions.
For additional information, see Report Parameters.
Click a line in the graph or an item in the table to open the interaction list included in the item.