Agent Evaluation Comparison
The Agent Evaluation Comparison report summarizes the average evaluation score for select agents.
Used to compare agent evaluation scores.
Customizing the Report
- Date Range - Enables you to select the period of time on which to base the report.
- Form - Enables you to select the specific form to be analyzed and displayed in the report.
- Agents - Enables you to select the agents that should be analyzed in the report.
- Show Form - Enables you to view the complete form(s) associated with the specific report. To view the form you must select an agent.
For additional information refer to Report Parameters.
Click an agent in the Y-axis to drill down and view the form scores associated with the selected agent.