As of Friday October 16th, access to restricted content on this site now requires you to log in with your Genesys account. If you don't have an account, you can request one at these locations: Request MyPartner Portal Account or Request My Support Account.
Jump to: navigation, search

Agent Evaluation Comparison

This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.


The Agent Evaluation Comparison report summarizes the average evaluation score for select agents.

Common Usages

Used to compare agent evaluation scores.

Customizing the Report

General Settings:

  • Date Range - Enables you to select the period of time on which to base the report.
  • Form - Enables you to select the specific form to be analyzed and displayed in the report.
If the Form list does not include the form you want to select, refresh the page.
  • Agents - Enables you to select the agents that should be analyzed in the report.
  • Show Form - Enables you to view the complete form(s) associated with the specific report. To view the form you must select an agent.

For additional information refer to Report Parameters.


Click an agent in the Y-axis to drill down and view the form scores associated with the selected agent.

This page was last edited on October 2, 2020, at 12:39.


Comment on this article:

blog comments powered by Disqus