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Agent Evaluation Comparison

Important
This content may not be the latest Genesys Engage cloud content. To find the latest content, go to Recording in Genesys Engage cloud.



Description

The Agent Evaluation Comparison report summarizes the average evaluation score for select agents.

Common Usages

Used to compare agent evaluation scores.

Customizing the Report

General Settings:

  • Date Range - Enables you to select the period of time on which to base the report.
  • Form - Enables you to select the specific form to be analyzed and displayed in the report.
Important
If the Form list does not include the form you want to select, refresh the page.
  • Agents - Enables you to select the agents that should be analyzed in the report.
  • Show Form - Enables you to view the complete form(s) associated with the specific report. To view the form you must select an agent.

For additional information refer to Report Parameters.

Actions

Click an agent in the Y-axis to drill down and view the form scores associated with the selected agent.

This page was last edited on October 2, 2020, at 12:39.

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