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Contact List Effectiveness Report

This page describes how you can use the Contact List Effectiveness Report to understand when calling lists are working optimally, and when they need to be cleaned up.

[+] Tip: How do I generate a report?

Understanding the Contact List Effectiveness Report

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The Main tab of this report provides the number of contact attempts that were generated by an Outbound campaign, the ratio of attempts that resulted in the detection of a special information tone (SIT), and a breakdown of the call results of those SIT-detected attempts for the selected calling list.

The Summary tab of this report plots, in bar chart format, the SIT ratio for each calling list.

The report’s design internally filters the dataset to return Outbound voice-only interactions. This report is valid only when Genesys Outbound Contact Server is deployed within the environment.

You can specify the Dates, Contact Lists, and Tenants on which to report.

The following tables explain the prompts you can select when you generate the report, and the measures that are represented in the report:

  • [+] Prompts for the Contact List Effectiveness Report
  • [+] Measures used in the Contact List Effectiveness Report

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This page was last modified on 10 August 2017, at 06:40.