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Callback reports

This page describes reports you can use to learn more about the performance of Callback in your contact center. They are ready-to-use, but as always, can be modified to suit your specific business needs.

About Callback reports

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The following reports are available in the Interactive Insights > 8.1.1 > Callback folder:

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This page was last modified on August 10, 2017, at 05:40.