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Callback Summary Report

This page describes how you can use the Callback Summary Report. Callback allows your customer to provide a number at which the system can call them back when an agent is available; so your customers spend less time on hold, reducing customer frustration and freeing up valuable system resources.

[+] Tip: How do I generate a report?

This page was last edited on August 10, 2017, at 13:40.


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