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Agent Login-Logout Details report

This page describes how you can use the Agent Login-Logout Details report to understand how agents use their time in your contact center.

[+] Tip: How do I generate a report?

Understanding the Agent Login-Logout Details report

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Use the Agent Login-Logout Details report to understand when individual agents logged in and out, and the duration of each login session during a range of hours that you specify within a day. The report displays the timestamps in your standard time zone. If an agent logs in to multiple DNs, the duration of the agent’s overall login session, which is captured by the Active Time measure, begins with the first login event and ends with the last logout event. If the agent continues to be logged in over a two-day time span (or longer) and is not forcibly logged out by the system, login duration is split over each calendar day.

You can specify the Day, Date, Hour Range, Agent Group, Agent, and Media Type.

To get a better idea of what this report looks like, view sample output from the report:
Sample_Agent_Login-Logout_Report.pdf

The following tables explain the prompts you can select when you generate the report, and the measures that are represented in the report:

  • [+] Prompts for the Agent Login-Logout Details report
  • [+] Measures used in the Agent Login-Logout Details report

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This page was last modified on August 10, 2017, at 05:40.