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Agent Group Membership Details report

This page describes how you can use the Agent Group Membership Details report to understand how agents are distributed among Agent Groups.

[+] Tip: How do I generate a report?

Understanding the Agent Group Membership Details report

1

Use the Agent Group Membership Details report to generate a detailed view of how agents are distributed among Agent Groups, including information about when each Agent entered and exited each group.

You can specify the Date, Agent Group, and Agent.

To get a better idea of what this report looks like, view sample output from the report:
Sample_Agent_Group_Membership_Report.pdf

The following tables explain the prompts you can select when you generate the report, and the measures that are represented in the report:

  • [+] Prompts for the Agent Group Membership Details report
  • [+] Measures used in the Agent Group Membership Details report

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This page was last modified on August 10, 2017, at 05:40.