Recording a Call
The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the Record button or choose an action from the drop-down list box. Your adapter might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options.
The following table describes the actions that you can perform:
|Records the call.||After you click the Record button, this button becomes the Pause button.|
|Stops the recording.||After you stop the recording, the Pause button returns to be the Record button.|
|Pauses the recording.||When you pause the recording, the Pause button becomes the Resume button.|