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Recording a Call

The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the Record button or choose an action from the drop-down list box. Your adapter might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options.

Oracle adp record icons.png

The following table describes the actions that you can perform:

Button Action Description
Gplus adp record play.png Records the call. After you click the Record button, this button becomes the Pause button.
Gplus adp icon record stop.png Stops the recording. After you stop the recording, the Pause button returns to be the Record button.
Gplus adp icon record pause.png Pauses the recording. When you pause the recording, the Pause button becomes the Resume button.


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This page was last modified on August 10, 2017, at 05:38.