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Genesys Widgets Deployment Guide

This guide provides the steps required to instrument your website with Genesys Widgets.

Audience

This document is for website developers who are in charge of website code. You must have knowledge of HTML, JavaScript, and CSS.

How can I deploy Genesys Widgets?

We support two deployment methods:

  • Lazy-Loading—Lazy-Loading breaks the JavaScript bundle apart into individual plugin files and loads them into the page only as you need them. This is the preferred method of deploying Genesys Widgets.
  • All-In-One—The All-In-One method is the "classic" method of deploying Genesys Widgets. In this method, you have one JavaScript file and one CSS file that contain all plugins and resources.

Deploying Genesys Widgets (Lazy-Loading)

Files Used

  • widgets/cxbus.min.js
  • widgets/plugins/widgets-core.min.js
  • widgets/plugins/*.*

A good starting point is the following script:

<script src="widgets/cxbus.min.js" onload="javascript:CXBus.configure({debug:true,pluginsPath:'build/plugins/'});CXBus.loadFile('path/to/widgets.config.js').done(function(){CXBus.loadPlugin('widgets-core')});"></script>

This script does the following:

  1. Loads cxbus.min.js. This makes the global CXBus instance available.
  2. Configures CXBus to turn on debug logging and set the path to the Widgets plugin folder.
  3. Load your configuration file, widgets.config.js. (This is an imaginary file. You must create it).
  4. Loads widgets-core, the core Genesys Widgets library.

Use this script as a starting point and customize it as needed.

Remember that your configuration can be defined inline on the page or loaded in as a separate file (as shown in this script).

Important
Whichever method you choose, you must ensure your configuration is in the page before you load widgets-core. Otherwise, widgets-core cannot read the configuration.
Important
Refer to this article for help configuring Genesys Widgets.

On-Demand Lazy-Loading

Genesys Widgets is designed to load plugins into the page on-demand as you use the product. For example, if you call the command WebChat.open, CXBus fetches the webchat.min.js plugin from the plugins/ folder and loads it into the page. Any WebChat command triggers it to load. Likewise, WebChat calls WebChatService commands, thus CXBus loads webchatservice.min.js into the page as well.

Preloading Plugins

In some cases, you might not want to load plugins on-demand, or the demand is to load them at startup. A good example is SideBar. You probably want this plugin to appear on the screen immediately so the customer can use it. To make this possible, you can specify which plugins you want to preload at startup in your configuration.

 
    _genesys.widgets.main.preload = [
 
        "sidebar"
    ];

You may specify as many plugins as you want in the preload list. The plugins load in order after you load Widgets Core.

All plugin names are lower-case. Please refer to the file names in the plugins/ folder. For example, to preload webchat.min.js, specify webchat, the first part of the file name.

You may find other plugins or features of plugins that necessitate preloading.

Deploying Genesys Widgets (All-in-One)

Files Used

  • widgets/widgets.min.css
  • widgets/widgets.min.js

A good starting point is the following script:

<script src-"widgets/widgets.config.js"></script>
<script src="widgets/widgets.min.js"></script>
<link id="genesys-widgets-styles" href="http://www.yourhost.com/path/to/widgets.min.css" type="text/css" rel="stylesheet"/>

First, you must define your configuration for Genesys Widgets. You can do this inline on the page by using a script tag, or you can store it in a separate file and load it in before widgets.min.js. In the script example above, we assume your configuration is stored in another file. You must create the widgets.config.js file for this script to function properly.

Important
Whichever method you choose, you must ensure your configuration is in the page before you load widgets.min.js. Otherwise, widgets.min.js cannot read the configuration.
Important
Refer to this article for help configuring Genesys Widgets.


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This page was last modified on 6 August 2018, at 11:31.