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Scripts identify processing scenarios or treatments that can be applied to customer interactions. For example, an Alarm Reaction Script specifies how to react when an Alarm Condition is triggered.

Depending on the application type, a scenario or treatment itself might be part of the Script object, in which case it is listed in Options tab of the Script object.

Display Options

The Scripts list shows the Scripts that are in your environment.

Scripts that are disabled will appear grayed out in the list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.

To select or de-select multiple objects at once, click Select.

This page was last edited on August 10, 2017, at 13:40.


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