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Agent Trend

The Agent Trend report is a line graph that displays agent performance in relation to one or more selected categories over time. The numbers in the table and graph represent an interaction count.

Common Usages

  • Use to track an agent's performance progress over time to monitor effectiveness of training programs.
  • Use to use the graph to measure and compare performance and provide feedback to the agent.

Customizing the Report

General Settings:

  • Version - Available in Full Report (standard size), Mini, Wide, X-Axis Only, and Y-Axis Only versions.

For additional information, see Report Parameters.


Click a line in the graph or an item in the table to open the interaction list included in the item.

This page was last modified on January 15, 2019, at 07:59.


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