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Modern contact centers need more than voice channels to keep up with their customers. Whether it's a chat session or screen sharing—or even if it's just a matter of scheduling a callback—digital channels and other modern customer support functions are a necessity for providing a unified customer journey.
Genesys Widgets is a set of APIs that provides specific types of user interface elements—normally referred to as widgets—and the services to drive them, enabling you to enhance your website with chat, callback, Genesys Co-browse, or your own customized contact center functionality.
For more information on Genesys Widgets, visit https://all.docs.genesys.com/WID/HIW#How_Widgets_works.