Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Callback VQ Watermark Block

This block enables you to check the number of active callbacks that are currently queued for a specific virtual queue (VQ). The result is returned as a "watermark" value that represents the number of executed callbacks.

This can be useful for certain business scenarios, such as when you want to stop offering immediate callbacks if there are a certain number of active calls already in the queue.

Inputs tab

Specify the Callback VQ to check for callbacks that are waiting in the queue or in a state of execution (such as being dialed or routed to an agent).



Results tab

Specify the variables that will store the results of the query.

The following outputs are possible:

  • outcome (string)
    • WATERMARK_OK (if query OK)
    • undefined (failure)
  • watermark (the number of executed callbacks)



This page was last edited on January 18, 2019, at 21:22.


Comment on this article:

blog comments powered by Disqus