Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

Book Scheduled Callback V2

  • You must use this block in connection with the callback feature. See the Callback V2 block page for more information.

Use this block to book a scheduled callback.

Inputs tab

Select the input Type and Value for the following parameters (this step is mandatory):

  • Virtual Queue
  • Phone Number
  • Desired Time Slot (this must be in ISO-8601 format, i.e. YYYY-MM-DD)
  • Target Skill Expression



Results tab

Select the variables that will store the results of the Outcome and Callback ID queries.

Genesys recommends that you use the system variable GmsCallbackServiceID to store the value of the Callback ID.



This page was last edited on January 18, 2019, at 21:22.


Comment on this article:

blog comments powered by Disqus