Jump to: navigation, search

Premier Edition: VCC CTI Adapter for Zendesk Help

What is the VCC CTI Adapter for Zendesk?

Welcome to the VCC CTI Adapter for Zendesk Help. The VCC CTI Adapter for Zendesk Help (the Adapter) is a software solution that controls the look and feel and behavior of a Zendesk SoftPhone.

About This Help

The following topics explain the different features of VCC CTI Adapter for Zendesk:

Administrator Tasks

Find out more information about the administrator tasks, including:

Agent Tasks

Find out more information about the agent tasks, including:

VCC Documentation Resources and Contacting Genesys Customer Care

Do you need more information about the VCC solution? The following documentation might be able to help you:

  • The VCC Release Note gives you all the information about new features, modifications, or any known UI behaviors/limitations.
  • The VCC Solution Guide gives you an overview of Virtual Contact Center (VCC) and are intended for use by administrators, supervisors, and agents. These topics also describe the product functionality and the user interfaces (UI), such as user accounts, routing, outbound campaigns, call recording, data recording, and historical reporting.
  • The VCC Dashboard Help gives you the information that you need to use the VCC Dashboard application.
  • The VCC Agent Desktop Help gives you the information that you need to use the VCC Agent Desktop application.
  • The CX Analytics Help gives you the information that you need to use the CX Analytics' VCC historical reports.
  • The CX Builder Help gives you information on how to use CX Builder.
  • The Gplus Adapter for Salesforce Help gives you the information that you need to use the Gplus Adapter for Salesforce application.
  • The VCC CTI Adapter for Salesforce Help gives you the information that you need to use the VCC CTI Adapter for Salesforce application.
  • The VCC CTI Adapter for NetSuite Help gives you the information that you need to use the VCC CTI Adapter for NetSuite application.

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

Contacting Genesys Customer Care for the Cloud

Need additional assistance with using your Genesys Cloud solution? We’re happy to help. Just contact us using one of the phone numbers listed on the following page: Cloud Contact Phone Numbers.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on September 30, 2016, at 02:37.