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Changing Your Extension Number

Sometimes you might have to move around desks (hotdesking) and share phone sets with other agents in your contact center. To make sure that calls are routed to your number, you are assigned your own extension number.

To change an extension number:

  1. Select Moreicon.png on the dialpad.
  2. Enter the new extension number.
  3. Click Save (the pencil icon).
Extension Screen

Administrators can enable this feature using VCC Dashboard. See the Call Center Settings topic in the VCC Dashboard Help for more information.

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This page was last modified on 19 February 2016, at 07:29.