How Do I Configure the Reject Button?

You can enable or disable the ability for agents to click a button to reject an incoming call when they are in the Ready status using the Permissions tab under Desktop Settings.

How do I enable or disable the Enable Reject button?

• Click Enable Reject Button to enable agents to click a button to reject an incoming call:

  

• Click to remove the check mark in the Enable Reject Button check box to disable this feature.