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How Do I Configure the Reject Button?

You can enable or disable the ability for agents to click a button to reject an incoming call when they are in the Ready status using the Permissions tab under Desktop Settings.

How do I enable or disable the Enable Reject button?

  • Click Enable Reject Button to enable agents to click a button to reject an incoming call:
    VCC263 Reject Button.png
  • Click to remove the check mark in the Enable Reject Button check box to disable this feature.

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This page was last modified on February 19, 2016, at 03:25.