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How do I Change the User Table Display?

You can choose the columns to display in the Users table for each media channel: voice, chat, and email. If your contact centers is using email and/or chat, this option provides you with more information about how agents are handling chat and email interactions. You have a choice of different status columns to display depending on the media channel that you select: Voice, Email, or Chat.

Voice channel

Click the link below to display a table containing a comprehensive list of the agent status and call metrics information available for the Users table columns. This table also contains a descriptions of these columns.

[+]What are the Voice User table columns?

How do I select which columns to display?

Click the Voice tab and then click Columns to open up a list of columns to choose from:

VCC264 Column Display.png

Then select the columns from the list that you want to display. The column selection changes are automatically displayed.


Email channel

Click the link below to display a table containing a comprehensive list of the agent status and call metrics information available for the Users table columns. This table also contains a descriptions of these columns.

[+]What are the Email User table columns?

How do I select which columns to display?

You can use Columns to choose the statistical details of the agent status and call metrics that display as columns in the Users table. Click the Email tab and click Columns to open up a list of columns to choose from:

VCC263 Email Columns.png

Then select the columns from the list that you want to display. The column selection changes are automatically displayed.

Chat channel

Click the link below to display a table containing a comprehensive list of the agent status and call metrics information available for the Users table columns. This table also contains a descriptions of these columns.

[+]What are the Chat User table columns?

How do I select which columns to display?

You can use Columns to choose the statistical details of the agent status and call metrics that display as columns in the Users table. Click the Chat tab and click Columns to open up a list of columns to choose from:

VCC263 Chat Columns.png

Then select the columns from the list that you want to display. The column selection changes are automatically displayed.

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This page was last modified on October 18, 2016, at 10:31.