Maintenance Notice - PDF Generation
Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.

Note: Access to static files, including PDF files that are not dynamically generated from our web-based content, is unaffected.

Jump to: navigation, search

How Do I Set Mandatory Dispositions?

You can specify whether it is mandatory for an agent to set a disposition before clicking Mark Done after completing an interaction using the Permissions tab under Desktop Settings.

See How do I manage dispositions? to learn how to add or update dispositions.

How do I enable or disable mandatory dispositions?

  • Click Make disposition mandatory to enable dispositions:
    VCC263 Mandatory Dispositions.png
  • Click to remove the check mark in the Make disposition mandatory check box to disable this feature.
This page was last edited on February 19, 2016, at 11:25.


Comment on this article:

blog comments powered by Disqus