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How Do I Set Mandatory Dispositions?
You can specify whether it is mandatory for an agent to set a disposition before clicking Mark Done after completing an interaction using the Permissions tab under Desktop Settings.
See How do I manage dispositions? to learn how to add or update dispositions.
How do I enable or disable mandatory dispositions?
- Click Make disposition mandatory to enable dispositions:
- Click to remove the check mark in the Make disposition mandatory check box to disable this feature.