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How Do I Configure Call Recording?

Important
The option to configure call-recording parameters is only available for GVP customers who have enabled the GVP call-recording feature.

You can enable or disable call recording for all agents and supervisors using the Permissions tab in the Settings > Desktop view.

Dashboard Agent Permissions CR.png

When enabled, this setting adds a Call Recording icon to the interaction toolbar in VCC Dashboard (supervisors) and Agent Desktop (agents and supervisors). The following graphic shows the Call Recording icon in VCC Dashboard:

Dashboard Call Recording.png

What options are available?

The following options appear if Enable Call Recording Controls is checked:

  • Start/Stop Call Recording - Enables agents and supervisors to start and stop recording the current call.
  • Pause/Resume Call Recording - Enables agents and supervisors to pause and resume recording the current call.

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This page was last modified on October 21, 2016, at 06:28.