How Do I Configure the Call Monitoring Indicator?
You can make the call monitoring indicator visible or invisible to agents using the Permissions tab under Desktop Settings. When a supervisor monitors an agent's call, there are two possibilities:
- If the Enable Call Monitoring Indicator check box is enabled and an agent is being monitored, the Monitoring icon is displayed unless the agent is participating in a conference call, a consultation call, or a transfer call.
- If the Enable call monitor indicator button is disabled, the Monitoring icon is not displayed for any monitored calls.
How do I enable or disable the call monitoring indicator?
- Click Enable Call Monitoring Indicator to enable agents to know when their calls are being monitored:
- Click to remove the check mark in the Enable Call Monitoring Indicator check box to disable this feature.
This page was last modified on February 19, 2016, at 03:25.