VCC Documentation Resources and Contacting Genesys Customer Care

Do you need more information about the VCC solution? The following documentation might be able to help you:

• The VCC Release Note gives you all the information about new features, modifications, or any known UI behaviors/limitations.

• The VCC Dashboard Help gives you the information that you need to use the VCC Dashboard application.

• The VCC Agent Desktop Help gives you the information that you need to use the VCC Agent Desktop application.

• The CX Analytics Help gives you the information that you need to use the CX Analytics' VCC historical reports.

• The CX Builder Help gives you information on how to use CX Builder.

• The Gplus Adapter for Salesforce Help gives you the information that you need to use the Gplus Adapter for Salesforce application.

• The VCC CTI Adapter for Salesforce Help gives you the information that you need to use the VCC CTI Adapter for Salesforce application.

• The VCC CTI Adapter for Zendesk Help gives you the information that you need to use the VCC CTI Adapter for Zendesk application.

• The VCC CTI Adapter for NetSuite Help gives you the information that you need to use the VCC CTI Adapter for NetSuite application.

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

Contacting Genesys Customer Care for the Cloud

Need additional assistance with using your Genesys Cloud solution? We’re happy to help. Just contact us using one of the phone numbers listed on the following page: Cloud Contact Phone Numbers.