What you see in CX Builder depends on your contact center and your role within it, so you might not be able to do or see all the things covered in this topic. If you think you should be able to do or see something you can't, check with your system administrator or account representative.
CX Builder is a unique point-and-click tool that allows you to build, deploy, and manage inbound IVR scripts for voice, SMS, chat, mobile, and Business Intelligence (BI) applications. CX Builder enables you to set up your IVR to handle self-service requests from customers and your ACD to handle assisted service requests if customers want to speak to an agent during the course of the call.
Read the CX Builder Help and CX Builder Quick Start Guide for more information on how to use CX Builder, and the Routing chapter for more information on routing configuration and strategies.
This page was last modified on October 31, 2016, at 08:45.