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Administrator Tasks

The VCC CTI Adapter for Salesforce (the Adapter) allows you to get set up your contact center agents to begin accepting calls.

For Previous Users:

If you already use the Adapter, use the following two topics to maintain your Salesforce call center:

For First Time Users:

If this is your first time using the Adapter, use the following topics to create your Salesforce call center:

Prerequisites

Before proceeding with the setup, you must do the following:

  • Install the latest stable version of:
    • Microsoft Internet Explorer 10 and 11
    • Google Chrome 22+
    • Firefox 15+
  • Check to make sure that VCC is enabled through the IVR and that an ACD Queue is configured.
    • Refer to the Call Flow Architecture topic and the CX Builder Help for more information on setting up your IVR.
    • Refer to the Routing section for more information on how to set up your ACD Queue.
    • Refer to the Getting Started topic for more information about VCC.

Hardware and Browser Support

The minimum hardware requirements that your workstations must have is the following:

  • Intel Core 2 Duo CPU 2.6 GHz, or similar with at least two cores
  • 2 GB Memory

The following browsers are supported for the Adapter:

  • Microsoft Internet Explorer 10 and 11
  • Google Chrome 22+
  • Firefox 15+

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This page was last modified on May 4, 2018, at 06:35.