Jump to: navigation, search

Logging In

When launching the Adapter, the Log In view opens in your browser. It enables you to identify yourself to the Adapter system.

Important
If your call center has single sign-on (SSO) available, after you log in, you are directly connected to Genesys and are automatically put into the Ready state, so you can start taking calls.

To log in:

  1. Enter your username (email address) and password and click Log In.
    Login Screen
  2. The dialpad is displayed and you can make an outbound call, change your online status, or log out.
    Dialpad

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on February 19, 2016, at 06:29.