Editing Call Center User Permission Details

To edit the CTI panel permissions of a user of a call center on a record types (which are all specified):

1. Navigate to Genesys Cloud > User Permission > List:
   • If you are editing an existing user, the Call Center and User options are disabled; only the permissions can be changed.
   • If you are creating a new user, first select the desired Call Center to automatically populate all users associated with the call center in the User list.
2. After selecting the master Show Panel option for the selected user, the administrator can toggle the Show Panel option of the selected Genesys RecordType

Edit Genesys Call Center User Perm View