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Administrator Tasks

The VCC CTI Adapter for NetSuite (the Adapter) allows you to set up your contact center agents to begin accepting calls. The following topics explain more about how you setup your call center:

  1. Install the Adapter
  2. Configure the CTI Adapter URL
  3. Display the CTI Panel
  4. Add a new call center
  5. Add a new record type
  6. Edit the call center permission details
  7. Edit the call center user permission details
  8. Configure the screen popups
  9. Specify the parameters

Prerequisites

Before proceeding with the setup, you must do the following:

  • Install the latest stable version of:
    • Microsoft Internet Explorer 10 and 11
    • Google Chrome 22+
    • Firefox 15+
  • Check to make sure that VCC is enabled through the IVR and that an ACD Queue is configured.
    • Refer to the Call Flow Architecture topic and the CX Builder Help for more information on setting up your IVR.
    • Refer to the Routing section for more information on how to set up your ACD Queue.
    • Refer to the Getting Started topic for more information about VCC.

Hardware and Browser Support

The minimum hardware requirements that your workstations must have is the following:

  • Intel Core 2 Duo CPU 2.6 GHz, or similar with at least two cores
  • 2 GB Memory

The following browsers are supported for the Adapter:

  • Microsoft Internet Explorer 10 and 11
  • Google Chrome 22+
  • Firefox 15+

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This page was last modified on 4 May 2018, at 07:34.