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Adding a New Call Center

You can add a new Genesys call center by using the following steps:

  1. Navigate to Genesys Cloud > Call Center > New to open the New Genesys Call Center view.
  2. Enter the information into the Center Name and Server Address fields. You must assign a contact center name and an URL to these two fields.
  3. Select the Popup New Tab checkbox, if you want a Search page to open up in a new tab when there is an incoming call. Otherwise, the Search page opens up within the same tab. The popup search results are based on cti-criteria.
  4. Assign users to the call center by either clicking on the drop-down list or clicking Add in the Call Center Users section.
    • You can only assign a NetSuite user to one call center at a time, otherwise a corresponding validation error is displayed.
  5. Click Save to record the changes. The default saved settings are as follows:
    • the call center record type permission is Record Types – genesys-ug-02
    • the user record type permission is Record Types – genesys-ug-02
New Genesys Call Center View

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This page was last modified on 19 February 2016, at 07:29.