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Gplus Adapter for Salesforce Help

What is the VCC Gplus Adapter for Salesforce?

Welcome to the VCC Gplus Adapter for Salesforce Help. The Genesys Cloud – Premier Edition: VCC Gplus Adapter for Salesforce (the Adapter) is a software solution that controls the look and feel and behavior of a Salesforce.com SoftPhone.

About This Help

The following topics explain the different features of Gplus Adapter for Salesforce:

Administrator Tasks

Find out more information about the administrator tasks, including:

Agent Tasks

Find out more information about the agent tasks, including:

Premier/Self Service eLearning Course Links

VCC Documentation Resources and Contacting Genesys Customer Care

Do you need more information about the VCC solution? The following documentation might be able to help you:

  • The VCC Release Note gives you all the information about new features, modifications, or any known UI behaviors/limitations.
  • The VCC Solution Guide gives you an overview of Virtual Contact Center (VCC) and are intended for use by administrators, supervisors, and agents. These topics also describe the product functionality and the user interfaces (UI), such as user accounts, routing, outbound campaigns, call recording, data recording, and historical reporting.
  • The VCC Dashboard Help gives you the information that you need to use the VCC Dashboard application.
  • The VCC Agent Desktop Help gives you the information that you need to use the VCC Agent Desktop application.
  • The CX Analytics Help gives you the information that you need to use the CX Analytics' VCC historical reports.
  • The CX Builder Help gives you information on how to use CX Builder.
  • The VCC CTI Adapter for Salesforce Help gives you the information that you need to use the VCC CTI Adapter for Salesforce application.
  • The VCC CTI Adapter for Zendesk Help gives you the information that you need to use the VCC CTI Adapter for Zendesk application.
  • The VCC CTI Adapter for NetSuite Help gives you the information that you need to use the VCC CTI Adapter for NetSuite application.

Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Customer Care website.

Contacting Genesys Customer Care for the Cloud

Need additional assistance with using your Genesys Cloud solution? We’re happy to help. Just contact us using one of the phone numbers listed on the following page: Cloud Contact Phone Numbers.

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This page was last modified on September 30, 2016, at 02:37.