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Logging In

To access the Gplus Adapter for Salesforce, first login to your Salesforce account, and locate the SoftPhone. This SoftPhone appears when you click the VCC261 SoftPhone.png icon in the lower right-hand corner of the screen.

Next, enter your Genesys username (such as an email address) and password and click Log In.

Depending on how your administrator has configured the Adapter, you might also see a secondary login page where you're prompted to enter a phone number. If have logged into the Adapter before, the login page automatically inputs your last known phone number. If you aren't sure what to enter in these fields, contact your administrator.

You might see a secondary login page.

After you log in, the main view is displayed.

From this view, you can change your status and make a call by using Team Communicator or the Dial Pad tab.

First view when you log in

When you first login, notice that your agent status is set for you — for instance, it could be Not Ready. The default state is determined by your system administrator. If your status is not already set to ready, change your status to Ready.

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This page was last modified on 24 March 2016, at 23:35.