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Contact Center Statistics View

The Contact Center page on the adapter displays a summary of your Routing Point metrics, which might include:

  • Average Waiting Time
  • Waiting Calls
  • Max Wait Time
  • Service Level
  • Abandoned
  • Answered

Your adapter might display more, or less, metrics depending on how your administrator has configured the Contact Center Statistics view.

You can also type a value into the search field to filter the list of statistics that are displayed.

This page was last edited on April 21, 2016, at 13:48.


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