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Creating Your Salesforce Call Center

This section does not apply if you are a current user of VCC GPlus Adapter for Salesforce.

If you are a new user of the VCC Gplus Adapter for Salesforce, Genesys has provisioned most of your contact center resources for you in the Cloud. You just have a couple of setup tasks to perform in Salesforce:

After you have these components set up, you can use the Agent Setup user interface for agent provisioning and desktop configuration. See Agent Setup Administrators Guide.


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This page was last modified on September 30, 2016, at 02:37.