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Agent Tasks

Using the Softphone

The Adapter provides a simple and intuitive SoftPhone for you to use to manage calls. The SoftPhone is displayed to you if you are:

  • using a machine that has the Adapter installed
  • assigned to an appropriate contact center

The following topics explain more about how you can manage your calls:

This page was last edited on February 19, 2016, at 14:29.


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